by studio98 | Aug 16, 2016 | News
Our August 2016 Client Mystery Shopping Newsletter features: Five Ways to Maximize your Mystery Shopping Results What are the Key Elements of Successful Mystery Shopping? Using Mystery Shopping to go beyond Voice of the Customer programs Upcoming Events – which...
by studio98 | Jun 13, 2016 | Businesses
1. Share mystery shopper results with all appropriate departments. For example, if you are in marketing but the results could influence decisions in training…or Branch Administration…or Operations…or HR, share. That way the study will have more...
by studio98 | Mar 16, 2015 | Businesses
A mystery shopping firm is called upon to see, from a customer’s eye-view, just how well you might be providing customer service. There are, therefore, many ways to go about evaluating a customer’s experience at your company. You can request that the...
by studio98 | Feb 20, 2015 | News
Our February, 2015 Retail Client Newsletter features: What Your Customers Really See: Mystery Shopping Explained 8 Reasons Why Retailers Should Employ Mystery Shoppers Customer Service Statistics Upcoming Events Click the link below to read the full issue of the...
by studio98 | Feb 20, 2015 | News
Our February, 2015 Bank Client Newsletter features: 10 Keys to an Effective Mystery Shopping Program Measuring Customer Satisfaction in the Banking Industry Customer Service Statistics Upcoming Events Click the link below to read the full issue of the newsletter....
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