by studio98 | Feb 20, 2017 | Businesses
I have this tiny problem: I can’t drink more than one cup of caffeine coffee in a day, and that cup has to be early in the morning. Otherwise, I’ll be calling you to chat on the phone at 3 a.m. At today’s chic coffee shops, however, ordering decaf is somewhat frowned...
by studio98 | Jun 29, 2016 | News
Our June 2016 Client Mystery Shopping Newsletter features: How to Build a World-Class Customer Service Team: Recipe for Success Transform Your customer Service and Customer Experience in 12 Steps Upcoming Events – which of these upcoming events around the...
by studio98 | May 3, 2016 | Businesses
The author of this article points out that less than 10 percent of customers who had been trying to resolve a customer service issue experienced a “seamless” process along the way . This is bad news for those businesses where there are multiple systems in place and...
by studio98 | Jan 28, 2016 | Businesses
It’s not often you’ll find me yelling at people in a grocery store. It had come to that, however, after three different store clerks refused to sell me what I had wanted to buy, at the price advertised on the product’s shelf. It was “Pizza and...
by studio98 | Jan 14, 2016 | Businesses
The day started with a trip to Hooksett’s Target where I received my usual excellent customer service. Then … my car wouldn’t start. Since I had left my cell phone behind, I returned to the store and asked Chelsea at Guest Services if I could use their phone. She was...
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