by studio98 | Apr 20, 2016 | News
Our April, 2016 Mystery Shopping Client Newsletter features: 10 Simple Ways to Improve Customer Retention Rates – 10 simple, specific ways you can up your customer retention game and strengthen the bottom line Customer Service – 7 Ways to Lose Business...
by studio98 | Mar 30, 2016 | News
Our March, 2016 Bank Mystery Shopping Client Newsletter features: Mystery Shopping vs Customer Surveys Mystery Shopping is a Key Component of Any Business Factoids from The Huffington Post Upcoming Events Click the link below to read the full issue of the newsletter...
by studio98 | Jan 22, 2016 | News
Our January, 2016 Bank Mystery Shopping Client Newsletter features: Tips on how to set up an effective mystery shopping/customer survey program A basic definition of Mystery Shopping More killer phrases Upcoming Events Click the link below to read the full issue of...
by studio98 | Dec 17, 2015 | Businesses
The customer of a major electric utility received a bill stating that the previous month’s bill had not been paid and was overdue. This concerned him, as he was the type of person who always paid his bills promptly and, in fact, he had earlier arranged to have...
by studio98 | Nov 30, 2015 | News
Our November, 2015 Bank Mystery Shopping Client Newsletter features: The 4 Basic Behaviors of Servcie Excellence A Complaint is a Complement More killer phrases Upcoming Events Click the link below to read the full issue of the newsletter for our bank mystery shopping...
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