July 2016 Client Mystery Shopping Newsletter

Our July 2016 Client Mystery Shopping Newsletter features: Why Positive Customer Experiences Increases customer Retention Pay Attention to Customer Experience – It’s Worth it! Upcoming Events – which of these upcoming events around the country will...

An Awesome Service Day

The day started with a trip to Hooksett’s Target where I received my usual excellent customer service. Then … my car wouldn’t start. Since I had left my cell phone behind, I returned to the store and asked Chelsea at Guest Services if I could use their phone. She was...

Customer loyalty: Don’t lose it over a lemon

Customer loyalty is a precious commodity for any business. In my small town there is exactly one place to dine out for breakfast.  Consequently, nearly every resident could be considered a loyal customer of the place.  One of my neighbors actually goes there every day...