The Many Faces of Mystery Shopping

According to Forbes Magazine’s reporting in 2013 more than 500,000 new businesses are started in the US each month. Moreover, the Small Business Administration reported in 2016 that the number of new small businesses has increased 49% since 1982. This creates a large...

You don’t really want that item, do you?

I have this tiny problem: I can’t drink more than one cup of caffeine coffee in a day, and that cup has to be early in the morning.  Otherwise, I’ll be calling you to chat on the phone at 3 a.m. At today’s chic coffee shops, however, ordering decaf is somewhat frowned...

February 2016 Client Newsletter

Our February, 2016 Bank Mystery Shopping Client Newsletter features: Mystery shopping as a Measurement Tool How Mystery Shopping Works Factoids from The Huffington Post Upcoming Events Click the link below to read the full issue of the newsletter for our bank mystery...

The 3 Best Ways to Select the Best Mystery Shopping Firm

Quality – Speed – Price. These are the top priorities of clients searching for a mystery shopping partner. Quality – Look for an established mystery shopping firm which is a member of its trade association – the Mystery Shopping Professionals Association (MSPA). MSPA...

Mystery shopping program benefits

The value of using mystery shopping services is increasing as customer experience continues to be a key factor in building customer loyalty. A mystery shopping program can prove invaluable in the following ways: Monitoring staff performance Mystery shoppers can...