Mystery shoppers can help your company determine whether your employees are fully trained and contributing to the growth of your business. In a way, the mystery shopper you bring in, through a company like Customer Perspectives, “audits” the performance of your employees and can help highlight gaps in their training. This might be one of the best tactics you can employ, beyond your first task of having a comprehensive training program in the first place.
An evaluation service like mystery shopping should be started before any upsurge in your own hiring. In this example, Home Depot planned for a huge influx of new employees for the spring season. With such a surge, it would be easy to see how employee training might suffer. Adding a mystery shopping component can ensure a smoother ride.
Does your company have seasonal ups and downs in hiring? Before the next upsurge, consider using a mystery shopping service to evaluate your training programs.