If your business has slacked off lately, you’ve received complaints about employees or you’ve had a lot of negative reviews online, you might need to hire the services of a mystery shopping firm such as Customer Perspectives to get to the bottom of things. Mystery shopping can secretly evaluate the performance of your employees and often goes a long way toward identifying previously hidden problem areas and giving insights into how employee hiring or training needs to change.
A mystery shopper will be sent to the business to purchase products or services, to ask questions and/or register complaints and to provide the business with valuable feedback on the experience. A mystery shopper will note deficiencies in the employee’s behavior or service in his/her report. Mystery shopping services work well in a variety of types of businesses including retail outlets, banks, health care facilities, restaurants, rental agencies and even assisted living facilities.