3rd Quarter 2007
Traits of Successful Customer Satisfaction Programs
2nd Quarter 2007
Aim for the Heart: Do Your Customers Feel the Love?
Shopper Recall
Top 10 Time Wasters
1st Quarter 2007
Increasing Customer Satisfaction and Loyalty
"What Gets Measured Gets Improved"
A Mystery Shopping Expert Offers Advice on How to Get the Most from Your
Program
4th Quarter 2006
Training Tips
More Than Individual Results
Customer Perspectives' Newsletter Includes:
tips and advice on successful mystery shopping programs
information on the best mystery shopping strategies and training
schedule of upcoming mystery shopping seminars and conferences
Click any of the issues at left to download
our newsletter in PDF file format.