Keep these 10 commandments in mind

This article gives a quick “10 Commandments” of good customer service, worth a review by anyone whose job it is to serve customers. Here is our summary of the list.

  1. The customer is your boss.
  2. Listen to the customer.
  3. Identify the customer’s needs and meet them.
  4. Treat customers like royalty that you know personally.
  5. Make sure you’ve explained things well enough to your customer.
  6. Be on the lookout for the next way you can help your customer.
  7. Apologize when it’s needed, which is always when something goes wrong.
  8. Give the customer more than he expects and more than the other guy.
  9. Ask customers for their opinions.
  10. Treat your employees well.

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