Improving Customer Satisfaction With Mystery Shopping

Improving customer satisfaction is critical to the health of your business. But how can you objectively understand your current customers’ satisfaction and what you need to do to improve it? With mystery shopping from Customer Perspectives!

How our mystery shopping services work

First, we help you develop a customer service management strategy. Then we provide carefully selected secret shoppers with detailed guidelines that reflect your needs.

During the shop, careful attention is paid to every detail of the visit, from cleanliness to employee friendliness, sales ability and product knowledge, all of which are important elements of customer satisfaction. Shoppers bring excellent observational skills to their work, so you get an honest view of your current level of customer service.

You receive email notification of completed mystery shops, with reports and data summaries available online 24/7. This information becomes a key piece of your company’s customer service management strategy.

Get Started Now

Ready to start measuring and improving customer satisfaction? Call us at 1-800-277-4677 extension 101 or use this form to see how we can help.

The proven benefits of working with us

Some of the many benefits you receive by including Customer Perspectives as part of your customer service management strategy are:

  • Valuable insight into your employees’ customer service and sales skills
  • Uncovering customer service issues before they erode your market share
  • Pinpointing specific training needs and measuring the effectiveness of training
  • Identifying ways to improve customer service delivery
  • Increasing customer retention and customer loyalty through improved customer satisfaction

Boost profits with better customer service satisfaction. Contact Customer Perspectives to get started today.

What Some of Our Clients Say…

Logo for Biddeford Savings, Customer Perspectives Client
“If you are looking for professional, timely and actionable mystery shop services, consider Customer Perspectives”

Logo of Triangle Credit Union, a Customer Perspectives Mystery Shopping Client
“I have seen a lot of value in getting such an independent evaluation and observation about what we think we know to be ‘how things work.’ Thanks very much for making it so easy for me to set things up and for being so supportive. You [Customer Perspectives] and your team have been great to work with.”

IKEA Logo, Customer Perspectives Retail Mystery Shopping Client
“They [Customer Perspectives staff] are a dedicated group of individuals who strive to offer the highest levels of service possible. This has been demonstrated by their responsiveness to our ever-changing needs. It is without hesitation that I would recommend their services.”