What Our Clients Say

We are very proud of the quality and diversity of the clients we have assisted with our mystery shopping programs over the years. Please read the testimonials below and learn what our clients say about our company, methods and service.

AAA:

“…I must say how pleased I am that we chose Customer Perspectives™ as our new mystery shopper vendor. Your program development reveals commitment to quality, detail and accuracy.”

“I am very pleased with the thoughtfulness of your reports.”

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Anton’s Cleaners:

“I just wanted you to know how pleased we are with the professional and timely evaluations your company has provided. To have an unbiased set of eyes evaluating our customer service and our quality has been a great help to our managers and supervisors. Keep up the good work.”

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BJ’s Wholesale Club:

“The information we have received in these reports has been instrumental in identifying those clubs whose training efforts have been successful and those that have not. We have also been able to specifically pinpoint which areas of training need to be strengthened, which are working well. Your staff has been terrific to work with and we look forward to our continued association.”

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Bank of America:

“Customer Perspective’s ability to help us evaluate events at our clients in invaluable. Their ability to modify the evaluation form we use to measure event performance, and quickly get that back into production, helps us better understand, and make improvements to our sales process and event set up.”

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Bank of Newport:

“Obviously, I am delighted with the bank’s results! Equally important however, was the professional manner in which the shops were conducted. I wanted to take this opportunity to acknowledge the excellent job Customer Perspectives™ did on our recent branch shops. I found the individual write- ups to be clear, specific, and behaviorally – focused. This kind of detailed feedback is just what we need to formulate actionable improvement plans. It is also noteworthy that the shoppers were able to remain ‘anonymous’ to the branch personnel, thereby lending more credibility to the results.”

“It is a pleasure to partner with an organization with such high quality standards and attention to detail. Your advice and counsel throughout the process was appreciated. I look forward to an ongoing relationship”

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Bar Harbor Bank and Trust Company:

“You and your team went to work and helped us to customize our current audit… Your team was, and continues to be, very supportive in providing timely assessments, something that is critical to us as it is a component of our quarterly goal program. We find the on-line accessibility to be a great feature, allowing us to pull the information as needed, as well as send to others throughout the organization.

We recognize the significant value in this form of feedback, and look forward to our continued relationship.”

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Bath Savings Institution:

“Customer Perspectives™ was a valuable resource for evaluating our service delivery. We have employed other agencies to perform mystery shopping for us in the past, and we found Customer Perspectives™ reports were a better fit for our needs. They are timely, easy to understand and easy to access. We were very pleased with the ease of working with Customer Perspectives™ to accomplish our goals. Their work has allowed us to tailor our training programs and reward outstanding performance. Customer Perspectives™ staff members are always ready to answer a question or provide more information. We will definitely be using them again!”

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Betsey Johnson:

“Just wanted to take a few minutes in this new year to tell you at Customer Perspectives™ what a great job you are doing.

Since 1996, your reports have enabled us to identify valuable employees, measure the effectiveness of training programs and to increase sales.

We are pleased with the quality and detail of your in-person evaluations and we truly appreciate the prompt and professional way in which the staff at Customer Perspectives™ responds to our requests and any questions we have.

We look forward to our continued business relationship… ”

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Bowl America:

“Though we have spoken with other mystery shopping services, we continue to stay with Customer Perspectives™ because of the quality of your reports.”

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Brookstone:

“We truly appreciate the prompt and professional way in which you and your staff answer our requests. As a sales and customer service driven company, Brookstone Field Management especially appreciate the ability to custom design our shopping reports enabling us to use the reports as a training tool with our sales associates and managers.”

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Calvin Klein:

“We have been extremely pleased with the service Customer Perspectives™ has provided since we started using your company in 1993. The detailed comments are excellent and provide our District Managers with a realistic picture of the service we are providing for our customers. We look forward to your continued service. Please pass along our satisfaction to the entire Customer Perspectives™ staff.”

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Chelsea Groton Bank:

“We have been quite pleased with the content and detail that has been provided in the shops we have been receiving. The information is very complete and is hitting on all of the things we are looking to evaluate. ”

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Citizens Bank:

“Beyond the shops, which were customized to meet our needs, Customer Perspectives™ was very responsive to special shop and reporting requests, always meeting required timeframes. The staff is efficient, organized and has always provided Citizens Bank with excellent customer service. I would strongly recommend Customer Perspectives™ to any business interested in improving sales and service delivery.”

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The Clark Companies:

“Just a note of recognition for the exemplary service you are providing for us. Thanks to your program, we have been able to “Raise the Bar” relative to customer service. This, in turn, has increased sales by pinpointing our areas of opportunity and simply directing some training at the deficiencies. You made this possible… it may well have been one of the smartest investments we have ever made”

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CORT – A Berkshire Hathaway Company:

“Thanks for all your help. Just wanted to pass along that the districts are noticing that your shops are very detailed – and they appreciate the commentary. Please let your shoppers know.”

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David’s Bridal:

“Just a note to thank you for the wonderful and invaluable service you provide to us. Considering the countless challenges we put you through… over the nine years we’ve been utilizing your program, you have always delivered great service to us.

Customer Satisfaction is the holy grail at David’s Bridal, and the mystery shoppers provide us with fantastic information about customers’ first impressions, which helps us identify training and coaching opportunities in our stores.

Thank you again for your great work.”

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Day’s Jewelers:

“Want to thank you and the Customer Perspectives team for the great job you’ve done for us. We ended 2002 with the best sales year in our history by a wide margin. No doubt in my mind that the mystery shopper program played a significant role in our success and will continue to do so.”

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DentalCare Partners, Inc:

“Customer Perspectives™ has been very helpful in partnering with us to formalize our customer service program. Their service responsiveness and consistency make them a dependable provider. Their transition to online data reports has been a welcome change with an easy and well organized transition. They are top notch, always willing to listen and customize their service to meet the needs of their clients. We look forward to growing with them!>”

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Ferguson:

“Mystery shopping our locations has been a huge win for us!  We have had over 1000 shops completed and each one provides valuable information to help us achieve our goal of world class customer service!”

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Fairlane Town Center:

“I found the reports useful, comprehensive, and certainly easy to access via your web site… Your program gives us a measurable tool to mark our success… Your team was certainly professional and very discrete.”

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Florence Savings Bank:

“Thanks, as always, for your prompt response to my questions and comments. It’s what makes your company great and so wonderful to work with.”

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Garnet Hill:

“We continue to be extremely pleased with the attention, guidance and flexibility to change you have provided us. Your shoppers are in tune with our program and your reporting is timely and concise. We have, and will continue to use your evaluation forms as training and coaching tools.

From everyone at Garnet Hill we would like to say thank you for the continued excellent service of Customer Perspectives™.”

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Gulf Express:

“I want to take this opportunity to thank Customer Perspectives for their valuable service by which I can judge our effectiveness in training and measuring the time spent, or the time needed to be spent, in communicating and training our people. Customer Perspectives does exactly what their name says they do. They give me the customer’s view of our business, our projected image, and our valued staff.

I have worked with several different mystery shops in the past, but by far, Customer Perspectives is the best! They know what is important to me and our business. Thank you Customer Perspectives for inspecting our expectations, for your energy and professionalism in communicating our triumphs and our faults so effectively. Thank you for working your schedule around my needs. As a customer of yours, you surely make me feel important!”

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Hudson Valley Federal Credit Union:

“I would like to thank you for your professionalism, expertise, kindness, understanding and patience. This was my first experience with our Mystery Shops since taking over the program from our Training Department and I couldn’t have found my way through to the end, without the unbelievable support you provided.”

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IKEA:

“My relationship with the staff of Customer Perspectives™ has been professional and results oriented. They are a dedicated group of individuals who strive to offer the highest levels of service possible. This has been demonstrated by their responsiveness to our ever changing needs. It is without hesitation that I would recommend their services.”

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The Joplin Globe:

“Your services have been very valuable to The Joplin Globe and your reports were very in depth and always sent in a timely manner.”

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Laurance S. Morrison Company Inc:

“Many, many thanks for your first-rate work in our project. As we go over the latest material, we continue to find it insightful and illuminating. It also provides direct, immediate and practical applications. Obviously, you know what you’re doing. ”

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Learning Express:

“The written reports are very clear and detailed, providing us with the information we need to provide to the store owner to help them better understand areas where they need to focus more attention. Your service also allows us to identify those areas where we at the Corporate Office need to provide additional training and support. We have been working with Customer Perspectives™ for several years, and are very pleased with our relationship and your service. Thank you.”

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Merchants Bank:

“We have experienced years of service from Customer Perspectives™ and  I want to acknowledge the quality work your company has undertaken on our behalf.

You have enhanced our program tremendously with the excellent shoppers you provide and the online information you make available to us. The shoppers have been professional, objective and observant. The detailed narratives are invaluable to us. Making the information available online so quickly has enabled us to spot issues immediately.

You have done a wonderful job of tailoring your systems to our needs. Our forms, questions and scoring methods have been created to meet our unique criteria. We appreciate all the efforts that you have put in on our behalf.

It has been a pleasure to work with a company that is as interested in being the best in customer service as we are. I look forward to our continuing relationship.”

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Michaels Jewelers:

“After having read the most recent flurry of consumer shops, on behalf of my partners, I wish to commend you and your shoppers on an outstanding job. As we read the comments on the shop, it is readily apparent that the vast majority of your shoppers are seasoned professionals who understand the selling process and the various nuances involved with different selling styles. Their perception and comments are helpful to us and I’m sure are helpful to our associates. Their honesty and frankness, while at times disappointing relative to associates’ performance, are absolutely critical to an honest evaluation of the consumer’s retail experience. Please keep up the good work!”

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NexTier Bank:

“…I have found everyone at Customer Perspectives to be very friendly, outgoing and responsive to our needs.

…I am really impressed with the ability that you and your team have in accommodating our constantly changing needs, as well as the ability to find solutions to simply get the job done… Your staff consistently displays a high level of attention to detail and always responds quickly to our needs…

I can’t express enough how refreshing it is to do business with a company that really views themselves as a business partner that brings value to a relationship. The flexibility that you and your team have continues to impress me with every interaction. ”

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Northeast Credit Union:

“Customer Perspectives™ provided us with a way to measure our member service and sales ability of the branch personnel using customized forms to meet our needs. The shopping reports are a tool we can use to train our staff and managers. We get the reports promptly and each are completed with consistency and clarity so we can ensure the level of service provided at each branch location is at the level we expect. The staff at Customer Perspectives are very professional, provide us with regular contact and feedback and are a pleasure to work with. We have used other companies without the success and satisfaction that Customer Perspectives has provided. ”

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Olympia Sports:

“The service your company provides gives us a solid judgment of the quality of customer service and selling skills in our stores.”

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President Tuxedo:

“We have been very happy with the Mystery Shops! …the shoppers seem to take their jobs very seriously and give a good amount of detail.”

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Salon Development Corporation:

“Your reports are always delivered in a timely manner. We especially like the detailed comments because they help to explain the customer’s experience more fully.”

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United Mayflower (formerly SAM):

“I just wanted to give kudos… (your people) are sharp, responsive and a pleasure to work with. Coming from 25 years of telephone sales and customer service with AT&T, good people should be commended.”

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Sears:

“The ultimate compliment to Customer Perspectives™ is that I never received a comment or a note from an SGM that the expense that they incurred for this service (monthly shopping charges were charged to the specific stores) wasn’t worth the service and data analysis provided.

“The quality and accuracy with which they perform is exemplary. They have been very sensitive to our company’s needs and have proven to be flexible and innovative in refining the forms to be more helpful and effective at local levels. They have made a significant contribution to our company in its efforts to improve customer service. In short, our relationship with Customer Perspectives™ has been a very beneficial one and I would highly recommend their usage to any prospective business.”

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Shorty’s Mexican Roadhouse:

“Your shops are, as usual, very detailed and thorough. You must have some excellent people out in the ‘field’ – they seem to understand not only the major aspects of evaluating a dining experience, but they seem to be tuned into the more subtle nuances as well. When we first started working with your company, I had no idea what a valuable tool ‘shops’ would be.”

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Sprint PCs:

“Customer Perspectives™ does a fantastic job of handling our needs.”

“…thank you for everything you did and the hard work you and your team put in throughout the last year… we learned a great deal about our stores and our customer experience.”

“Thank you so much for all you have done for us with our mystery shopping program. It has been a true pleasure to work with you all!”

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Tommy Bahama:

“We continue to receive excellent service from Customer Perspectives. Every CP team member is professional, responsive, and flexible with our constantly changing needs.

“The individual shop reports and custom summary reports enable us to monitor and act on sales and service performance trends at all levels – individual, location, region, and company. We celebrate consistent sales and service performance on a monthly and annual basis. In conjunction with our company reports, we are also able to identify areas of performance opportunity and respond with clarification of expectations, coaching, and/or application of current and future learning programs and tools.

“Our secret shop program is (and has been) an extremely valuable tool in helping improve individual and business success.
Thank you CP!”

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Town Fair Tires:

“Our mystery shopping program has very unique needs and Customer Perspectives has met those needs by customizing our program – at no extra cost. The entire team at Customer Perspectives has been very responsive, making this partnership a key component of our success. We share this customer service measurement tool with our employees and recognize that “what doesn’t get measured, doesn’t get done”! Customer Perspectives has helped us in our efforts for excellence by helping us provide a superior level of buying experience for future and current customers.”

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Toyo Tires:

“I can’t imagine how we can ever plan promotional or training projects in the future without seeing what is needed at the retail level through the services of your “hidden shoppers.”

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Triangle Credit Union:

“I have seen a lot of value in getting such an independent evaluation and observation about what we think we know to be “how things work”. Thanks very much for making it so easy for me to set things up and for being so supportive. You and your team have been great to work with.”

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Unigroup Container Services, LLC:

“I have enjoyed working with you, …and the rest of your team and feel Customer Perspectives has provided us with valuable call quality information. I have been particularly satisfied with the reporting process and your responsiveness to requested format modifications and updates.”

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Webster Five Cents Savings Bank:

“Your thorough and professional shops are a great training and monitoring tool. We pride ourselves in our level of customer service and this analysis helps us monitor our progress consistently.

The Shoppers’ comments add an element of personalization that other mystery shoppers do not offer. We have referred Customer Perspectives™ to another vendor because of the quality of the information we receive, and because we always feel we are treated with respect and professionalism.”

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Wendell August:

“We feel that the shops are being done in a very professional manner and have helped identify and correct a number of problems.”

“I really like getting these on-line and the report format is very professional. We’re very satisfied with your services thus far and thank you for your efforts.”

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The White House, Inc:

“The reports have allowed us to identify valuable employees, challenge salesmanship and measure our overall customer service skills. The reports have also given us the ability to spot trends in our business both at store level and company wide. The detailed comments provide us with a realistic picture of the service we offer our customers. We use the reports as a training tool as well as a performance monitor.

It is a pleasure to work with an organization with such high quality standards and attention to detail. As we have grown as a company, Customer Perspectives™ has kept pace with our changing needs and technological demands.

I recommend Customer Perspectives™ to any firm looking to increase profitability through enhanced customer service and sales skills.”

Call Toll Free 800-CPSHOPS, to find out how Customer Perspectives’ mystery shopping programs can improve your bottom line!