Mystery Shopping Newsletters

Customer Perspectives™ publishes a quarterly newsletter for our clients to keep you up-to-date on the latest news in mystery shopping. Click on the dates to read more.

4thQuarter 2011
• 8 Tips for Good Customer Service
• No Excuses!

  3rd Quarter 2011
• Want a Better Reputation?
• Crafting the Customer Experience

2nd Quarter 2011
• Using Mystery Shopping Results
• Which Companies Are Worth Admiring?

1st Quarter 2011
• Mystery Shopping Success Tips
• The Dirty Little Secrets of Successful Companies

4th Quarter 2010
• Marketing Technique Solves Mystery of Consumer Habits
• “5 for 1″ Feedback That Makes a Difference

3rd Quarter 2010
• Satisfaction vs. Loyalty
• Learn Your Business From Your Customer

2nd Quarter 2010
• Ten Things to Achieve Service Excellence
• Shopping During an Economic Downturn

1st Quarter 2010
• The Impact of Dissatisfied Customers
• Net-Promoter Scores – The Idea in Brief Customer Satisfaction Research
• How to Use Market Research in a Recession

BACK ISSUES:

4th Quarter 2009
• Customer Service Proves Key to Retaining Clients
• What Do Customers Really Want
• Customer Service Facts

3rd Quarter 2009
• Lessons from a Lingering Recession
• A Tale of Two Burgers
• How Important Customer Care Actually Is

2nd Quarter 2009
• Service Creates Loyal Customers
• Leading in a Recession

1st Quarter 2009
• Principles For Every Business Plan In Any Economy
• Times Are Tough. Do Your Customers Know You Care?

4th Quarter 2008
• Inside Marketing: Can You Really Measure Customer Experience?
• Customer Service Facts

3rd Quarter 2008
• Valuable Statistics
• New Prophet Report Features

2nd Quarter 2008
• Leadership Trends for 2008
• Cross-Selling: Why It Fails and What You Can Do About It

1st Quarter 2008
• Worshippers Go Undercover in Britain
• Customer Perspectives on MSNBC

4th Quarter 2007
• Winning Customers by Building Trust
• Building Profits Through Customer Loyalty

3rd Quarter 2007
• Traits of Successful Customer Satisfaction Programs

2nd Quarter 2007
• Aim for the Heart: Do Your Customers Feel the Love?
• Shopper Recall
• Top 10 Time Wasters

1st Quarter 2007
• Increasing Customer Satisfaction and Loyalty
• “What Gets Measured Gets Improved”
A Mystery Shopping Expert Offers Advice on How to Get the Most from Your Program

4th Quarter 2006
• Training Tips
• More Than Individual Results

Call Toll Free 800-CPSHOPS, to find out how Customer Perspectives’ mystery shopping programs can improve your bottom line!