 Mystery
Shopping for Your Business
Customer Service Measurement -
A Unique Kind of Market Research
We provide your company's management staff with affordable market research
tools to measure and improve your customer service, sales and customer
loyalty. Our objective customer service reports provide you with a unique
opportunity to view your customer service as your customers do.
We employ various market research techniques to evaluate your customer
service:
- Mystery shopping studies
- Competitor shopping
- Telephone customer satisfaction surveys
- Internet shops
Each of these market research methods is designed to evaluate and improve
your customer service management, your image and, ultimately, your market
share.
CHECK OUT OUR CLIENT NEWSLETTER!
Filled with great tips and advice on successful
mystery shopping programs, training and upcoming seminar and conferences.
Why You Should Measure Customer Service...
Our customer service evaluations provide you with the ability to:
- Discover customer service problems before they erode your market
share
- Identify specific training needs and measure training efforts
- Reward exemplary employee behavior
- Target individual manager effectiveness
Read success
stories of how our mystery shopping programs have helped improve
customer service and customer service management!
How We Measure Customer Service...
- Custom-Designed Reports - We work with
your team to produce customer service reports and data summaries to
meet your unique needs.
- Top-Notch Shoppers - We aggressively
recruit and select quality people to ensure accuracy, consistency
and reliability.
- Quality Assurance - Each customer service
report is scrutinized by our Quality Assurance Team for clarity, consistency
and completeness.
- Electronic Reporting - Our online reporting
ability means you receive your customer service reports quicker, neater
and error-free. Or, if you prefer, you can receive your reports by
fax or e-mail.
CLICK HERE
for an online demonstration of many of the electronic reporting features
we have to offer.
Benefits of Electronic reporting include:
- Quicker turnaround time - Report forms
are transmitted back and forth to shoppers and edited electronically,
then are available to you instantaneously.
- Hierarchical security - You control
who in your organization sees what.
- Triggers - You can receive automatic
notification if scores are above or below a certain level or if certain
questions are answered either positively or negatively.
- Customized Data - You can use a variety
of queries to call up information any way you want and change it "on
the fly".
Call Toll Free 800-CPSHOPS, to find out
how Customer Perspectives' mystery
shopping programs can improve your bottom line!
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Call Toll Free
800-CPSHOPS
to find out how Customer Perspectives' mystery
shopping programs can improve your bottom line!
What our clients are saying...
"Obviously, I am delighted with the bank's results! Equally important
however, was the professional manner in which the shops were conducted..."
CLICK HERE FOR MORE
Bank of Newport
Check out our client newsletter!
Filled with great tips and advice on successful mystery shopping
programs, training and upcoming seminar and conferences.
"...The consistency created by Customer Perspectives™ follow-up
gives our employees a significantly better chance to improve and
succeed in the retail environment..."
CLICK HERE FOR MORE
Chesapeake Knife & Tool
Fact:
Up to 90 percent of dissatisfied customers
will not buy from you again, and they won't tell you why.
"...it is wonderful to see an organization consistently
seeking opportunities to improve its quality even further and
setting an example through its own actions."
CLICK HERE FOR MORE
Liberty Bank
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