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Our blogElectronic Reporting Is Changing Mystery Shopping
Financial Institutions Can Now Access Shop Results Online Judi Hess, President of Customer Perspectives (Hooksett, New Hampshire), says that technology is shaking up the mystery shopping industry. "One of the biggest trends in mystery shopping that has changed the...
Getting the Maximum Output from a Mystery Shopping Agency
Mystery shopping is gaining its popularity day by day- especially in the US and UK markets. It can be an excellent tool for getting a detailed insight to customer feedbacks and evaluations- only if they can be properly designed and utilized. It helps any organization...
Getting the Best Out Of a Mystery Shopping Program
If you are planning to run a mystery shopping program to find out the strengths and weaknesses of your service-providing franchise, there are certain things you will need to consider before proceeding with the plan. To begin with, you need to decide exactly what...
Mystery Shopping Allows You to See Your Business from Customers Perspective
The secret shopping services of Customer Perspectives™ allow you to view your company's service levels through your customers' eyes. The valuable consumer research gathered through mystery shopping helps you evaluate your customer service and learn ways to improve it....