Improve Customer Service with Mystery Shopping
You don’t need to don a disguise to get an objective view of how your employees serve customers. Mystery shopping gives you the insight you need to effectively evaluate and improve customer service.
See service from your Customers’ Perspective
Viewing your company’s service through your customers’ eyes provides valuable feedback on how to enhance customer experience and improve customer satisfaction. Using an experienced mystery shopping company is the most effective way to gain a clear, unbiased view of your customer service. Mystery shopping can:
- Identify your specific customer service issues
- Measure your training effectiveness and pinpoint training needs
- Identify your exemplary employees
- Target individual manager effectiveness
Best in mystery shopping services
Customer Perspectives™ is one of the first and best mystery shopping companies, serving a wide range of businesses across the U.S. for nearly three decades. We have extensive mystery shopping experience in retail, healthcare, and financial service industries, and tailor our mystery shopping services to each client’s particular needs.
When you engage Customer Perspectives to give you a detailed customer view of your service levels, you receive the benefits of:
- Responsive customer service
- Customized shopping programs
- Experienced, highly skilled mystery shoppers
- Quality assurance reviews of all shops and reports
- Fast, online access to detailed reports
- 100% satisfaction money-back guarantee
If you want insightful mystery shopper services that will help you improve customer service, contact Customer Perspectives.
What Some of Our Clients Say…
“Customer Perspective’s ability to help us evaluate events at our clients is invaluable. Their ability to modify the evaluation form…and quickly get that into production, helps us better understand and make improvements to our sales process.”
“We continue to receive excellent service from Customer Perspectives. The individual shop reports and custom summary reports enable us to monitor and act on sales and service performance trends at all levels ― individual, location, region, and company. Our secret shop program is (and has been) an extremely valuable tool in helping improve individual and business success.”