Have you seen this “infographic” on the 25 top skills for providing excellent customer service? We’re betting most people don’t think there could really be that many skills that go into providing good customer service.
The infographic could serve as an excellent first step in getting you thinking about whether or not your company provides excellent customer service which, as you know, is vital in today’s competitive marketplace. Customer service could be the one and only difference between you and the competitor next door.
We suggest you take a look at this extensive list and begin by crafting it into a checklist that may work for you and your employee or sales training program. With a solid list like this, you’ll be able to see where you might have gaps in training or experience, and it could just be the thing that encourages you to start a program of customer service evaluations such as that offered by Customer Perspectives.