by studio98 | Jun 29, 2016 | News
Our June 2016 Client Mystery Shopping Newsletter features: How to Build a World-Class Customer Service Team: Recipe for Success Transform Your customer Service and Customer Experience in 12 Steps Upcoming Events – which of these upcoming events around the...
by studio98 | Jun 16, 2016 | Other
On a shopping expedition for a spring wardrobe tune-up, I discovered what feels like a new, welcome trend in the way retail clothing shop employees have been trained. Not once, but twice, clerks helped me by recommending that I take my business to a different,...
by studio98 | Jun 13, 2016 | Businesses
1. Share mystery shopper results with all appropriate departments. For example, if you are in marketing but the results could influence decisions in training…or Branch Administration…or Operations…or HR, share. That way the study will have more...
by studio98 | Jun 2, 2016 | Other
HERTZ RENTAL CAR COMPANY CUSTOMER SERVICE MEETING AGENDA FOR TODAY How can we waste our customers’ time more efficiently? What tactics will totally tick off the customers that remain with us through their long wait to be served? What final touches can we provide that...
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