by studio98 | Nov 30, 2015 | Businesses
Customer loyalty is a precious commodity for any business. In my small town there is exactly one place to dine out for breakfast. Consequently, nearly every resident could be considered a loyal customer of the place. One of my neighbors actually goes there every day...
by studio98 | Nov 30, 2015 | News
Our November, 2015 Bank Mystery Shopping Client Newsletter features: The 4 Basic Behaviors of Servcie Excellence A Complaint is a Complement More killer phrases Upcoming Events Click the link below to read the full issue of the newsletter for our bank mystery shopping...
by studio98 | Nov 20, 2015 | Businesses
Customer experience enhancement can lead to big results and sometimes just takes a little common sense. A case in point: The customer at the grocery store was interested in a package of baby red potatoes, but they were not marked and there was no signage indicating...
by studio98 | Nov 13, 2015 | Businesses
Keeping your promises can go a long way toward customer service satisfaction. Randy and I got along swimmingly. We got to be good buddies, actually. Randy (not his real name) was the customer service person assigned to my account as I tried to launch a new software...
by studio98 | Nov 5, 2015 | Businesses
Increasing customer loyalty requires understanding today’s customer. It’s no secret that today’s customers want fast, efficient service. In a recent survey, when customers were asked what they wanted most in customer service, the vast majority (80 percent) said...
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