Do you have exceptional customer service?

Have you heard of the four pillars of exceptional customer service? The expert writing this article says the following four goals must be met for you to be able to offer customer service that will earn you loyal customers and bring in new customers: 1)      A perfect...

Top data points on the value of customer service

Did you know that for every customer complaint you might receive, there may be 26 other customers who were equally dissatisfied, but failed to say anything? That’s cause for worry and it’s one of 15 top pieces of customer service data any business should be paying...