Customers don’t want excuses, they want service

Customers do not want to hear about your problems when you fail to meet their expectations. They don’t care that it was your…suppliers’, employees’, weather’s fault. They want you to do what you said and, when you can’t, set it right. No matter what went wrong, if you...

What constitutes good customer service? Here are 8 tips

The process of using a mystery shopper to evaluate your business usually focuses on the customer service you and your employees are offering.  But just what constitutes good customer service and a good customer relationship? This article highlights eight top areas to...

Some customer service myths you might want to explore

If you’re in business, you’ve probably heard at least one of the myths on this list of 10 and have adopted it as your customer service practice. Never put callers on hold? Maybe. Maybe not. It’s more important what happens on that call after someone picks up than the...